Accepted Payment Methods
Ayles Group accepts payment via major credit and debit cards, Shop Pay, and PayPal, all processed securely at checkout. We don't currently accept bank transfer, cheque, or cash on delivery for standard online orders, as our checkout is built to confirm and begin processing payment immediately rather than holding stock against an unconfirmed payment method.
When Payment Is Taken
Full payment is taken at the time your order is placed, not at the point of dispatch. This is standard practice across UK e-commerce and allows us to begin processing your order — checking stock, preparing it for shipping, and getting it out within our stated 1–2 working day window — as soon as it comes through, rather than waiting on a separate payment step that would only slow delivery down.
Currency and Pricing
All prices on our site are listed and charged in GBP, inclusive of VAT where applicable. If you're paying with a card or account issued in a different currency, your bank or card provider may apply its own conversion rate and, in some cases, a small foreign transaction fee — this is set by your provider, not by us, so it's worth checking with them if you're ordering from outside the UK.
Payment Security
Every transaction on our site runs through encrypted, industry-standard payment processing via Shopify Payments and PayPal. We never see or store your full card details directly — that information is handled entirely by our payment processors, which are independently PCI-DSS compliant. This means your payment information is never exposed to our internal systems or staff.
Failed or Declined Payments
If a payment fails or is declined at checkout, your order won't be processed and no charge will be taken — you're welcome to try again with the same or a different payment method. If you're charged but don't receive an order confirmation, please contact us at info@aylesgroup.co.uk with your payment reference so we can check what happened and resolve it quickly.
Trade and Bulk Orders
For trade customers placing recurring or bulk orders, standard online checkout terms apply in the same way as any other order — payment in full is required at the time of purchase through the site. If you need alternative arrangements for a larger or ongoing trade relationship, get in touch directly and we'll talk through what's possible.